Information about changes to our service due to COVID-19 (coronavirus).
Sales and Shipping
Microcosm remains open for business, and you can continue to place orders in the usual way. Online orders are preferred and are still the fastest way to complete an order and receive your goods. Some customers outside of the UK have reported delays when shipping via airmail due to the impact of COVID-19, so for international orders we recommend that you choose the courier shipping option when placing your order. For UK customers, we will continue to use Royal Mail Special Delivery unless you specifically choose shipping via courier when ordering.
Due to social distancing requirements in the UK, we are not able to offer technical support by phone at this time.
Remember that the support section of our website is available all year round, 24 hours a day, and contains a range of materials to help you, including:
- Instructions for updating your Microcosm software.
- Knowledge bases documenting common issues and error codes.
- Driver downloads.
- Useful information to provide when contacting us for support.
We recommend that you always refer to these online support pages before contacting us. You will often find the solution to your problem there, or find information that will help you to narrow down the cause of the problem and help our support team to get you and your customers up and running again as quickly as possible.