Support for Dinkey and Dinkey Pro
These support pages are for Microcosm customers. If you are an end-user of software that is protected by one of our products, please contact your software vendor. We are not able to support you directly. If you purchased your Microcosm product through one of our partners, please contact them for support. For presales and general enquiries, please use our enquiry form.
Please note that you will not be able to contact us by phone on the following dates:
- Friday 20th December 2024
- Tuesday 24th December 2024
- Wednesday 25th December 2024
- Thursday 26th December 2024
- Friday 27th December 2024
- Wednesday 1st January 2025
You can still place orders online during this time. Communications via our website and email will be answered, although not as promptly as usual.
Quick Links
Troubleshooting Checklist
1. Use the Latest Version
The first step in troubleshooting problems is to check that you are using the latest version of the Dinkey Pro SDK (or legacy Dinkey SDK).
If your problem occurs while using one of the SDK utilities, try to reproduce the problem using the latest version of that program. If the problem occurs in your protected software, create a new locked copy of your software using the latest DinkeyAdd (and the latest API libraries where applicable), and then see if the problem still occurs with this new version of your software.
If you cannot use the latest version for some reason, make sure that you mention which version you are using when contacting our support team.
2. Check the Knowledge Base
The Dinkey Knowledge Base provides answers for all the most common questions and problems relating to Dinkey and Dinkey Pro. The knowledge base also contains descriptions for virtually all Dinkey and Dinkey Pro error codes, including common causes of these error codes and how to avoid them.
3. Contact Our Support Team
If you cannot find a solution to your problem in the knowledge base, use the knowledge base contact form to send a message to our support team. Technical support is free for all our customers, forever.
Documents
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Declaration of conformity documents for Dinkey, Dinkey Pro and Dinkey FD devices.
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Dinkey SDK and Driver Version History – a record of changes to our original dongle system.
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Dinkey Pro SDK Version History – a record of changes to our newer, more secure dongle system.
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Dinkey Pro SDK Update Notes – in-depth information about important changes to Dinkey Pro.
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Migrating from Dinkey to Dinkey Pro – notes for customers upgrading their protection to Dinkey Pro.
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Notes For New Dinkey Pro Customers – important information for those new to Dinkey Pro.